What do you think someone who can’t walk really wants to do? Tina and Miya make the point that you don’t really know until you ask someone who can’t walk. This episode of Yah, No is about what human-centered design is and the importance of seeking out the human-ness that comes from truly knowing and designing with your end user. Our hosts discuss the tools and techniques in their own human-centered practice and why it’s so important for solving problems in healthcare design. Also, Miya contemplates a boozy change to her own morning routine, her admiration for disability advocate Liz Jackson, and Tina has a weird story about mice.